Методы API
DEVELOPER PLATFORM · v1

API, с которым удобно работать

CRM, кампании, аналитика и интеграции. Точные контракты, понятные примеры и подписанные вебхуки.

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GET

Карточка обращения CRM

/api/v1/developer/crm/tickets/{ticketId}

Возвращает разрешённые CRM-связи и lifecycle timestamps обращения без project, Conversation, переписки, оценки и staff identity.

Право доступаcrm.tickets.read

Authorization: Bearer YOUR_PROJECT_TOKEN

Параметры

ticketIdобязательно · path

stringminLength: 1 · maxLength: 160

JSON Schema
{
  "type": "string",
  "minLength": 1,
  "maxLength": 160
}

Примеры запроса

curl --request GET   'https://YOUR_NOVA_HOST/api/v1/developer/crm/tickets/TICKET_ID'   --header 'Authorization: Bearer YOUR_PROJECT_TOKEN'

Ответы

200 Exact CRM ticket workflow detail
application/json

object

idобязательно
stringminLength: 1 · maxLength: 160
titleобязательно
stringminLength: 1 · maxLength: 200
categoryобязательно
string | nullminLength: 1 · maxLength: 80
priorityобязательно
stringenum: ["low","normal","high","urgent"]
statusобязательно
stringenum: ["open","pending","resolved","closed"]
firstResponseDueAtобязательно
stringformat: "date-time"
resolutionDueAtобязательно
stringformat: "date-time"
createdAtобязательно
stringformat: "date-time"
updatedAtобязательно
stringformat: "date-time"
contactIdобязательно
stringminLength: 1 · maxLength: 160
organizationIdобязательно
string | nullminLength: 1 · maxLength: 160
dealIdобязательно
string | nullminLength: 1 · maxLength: 160
firstRespondedAtобязательно
string | nullformat: "date-time"
resolvedAtобязательно
string | nullformat: "date-time"
closedAtобязательно
string | nullformat: "date-time"
JSON Schema
{
  "type": "object",
  "properties": {
    "id": {
      "type": "string",
      "minLength": 1,
      "maxLength": 160
    },
    "title": {
      "type": "string",
      "minLength": 1,
      "maxLength": 200
    },
    "category": {
      "type": [
        "string",
        "null"
      ],
      "minLength": 1,
      "maxLength": 80
    },
    "priority": {
      "type": "string",
      "enum": [
        "low",
        "normal",
        "high",
        "urgent"
      ]
    },
    "status": {
      "type": "string",
      "enum": [
        "open",
        "pending",
        "resolved",
        "closed"
      ]
    },
    "firstResponseDueAt": {
      "type": "string",
      "format": "date-time"
    },
    "resolutionDueAt": {
      "type": "string",
      "format": "date-time"
    },
    "createdAt": {
      "type": "string",
      "format": "date-time"
    },
    "updatedAt": {
      "type": "string",
      "format": "date-time"
    },
    "contactId": {
      "type": "string",
      "minLength": 1,
      "maxLength": 160
    },
    "organizationId": {
      "type": [
        "string",
        "null"
      ],
      "minLength": 1,
      "maxLength": 160
    },
    "dealId": {
      "type": [
        "string",
        "null"
      ],
      "minLength": 1,
      "maxLength": 160
    },
    "firstRespondedAt": {
      "type": [
        "string",
        "null"
      ],
      "format": "date-time"
    },
    "resolvedAt": {
      "type": [
        "string",
        "null"
      ],
      "format": "date-time"
    },
    "closedAt": {
      "type": [
        "string",
        "null"
      ],
      "format": "date-time"
    }
  },
  "required": [
    "id",
    "title",
    "category",
    "priority",
    "status",
    "firstResponseDueAt",
    "resolutionDueAt",
    "createdAt",
    "updatedAt",
    "contactId",
    "organizationId",
    "dealId",
    "firstRespondedAt",
    "resolvedAt",
    "closedAt"
  ],
  "additionalProperties": false,
  "$ref": "#/components/schemas/DeveloperCrmTicketDetailResponse"
}
401 Invalid developer credential
application/problem+json

object

type
stringformat: "uri" · default: "about:blank"
titleобязательно
string
statusобязательно
integerminimum: 100 · maximum: 599
detail
string
instance
string
errors
object
JSON Schema
{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "format": "uri",
      "default": "about:blank"
    },
    "title": {
      "type": "string"
    },
    "status": {
      "type": "integer",
      "minimum": 100,
      "maximum": 599
    },
    "detail": {
      "type": "string"
    },
    "instance": {
      "type": "string"
    },
    "errors": {
      "type": "object",
      "additionalProperties": {}
    }
  },
  "required": [
    "title",
    "status"
  ]
}
403 CRM tickets entitlement or membership unavailable
application/problem+json

object

type
stringformat: "uri" · default: "about:blank"
titleобязательно
string
statusобязательно
integerminimum: 100 · maximum: 599
detail
string
instance
string
errors
object
JSON Schema
{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "format": "uri",
      "default": "about:blank"
    },
    "title": {
      "type": "string"
    },
    "status": {
      "type": "integer",
      "minimum": 100,
      "maximum": 599
    },
    "detail": {
      "type": "string"
    },
    "instance": {
      "type": "string"
    },
    "errors": {
      "type": "object",
      "additionalProperties": {}
    }
  },
  "required": [
    "title",
    "status"
  ]
}
404 CRM ticket not found
application/problem+json

object

type
stringformat: "uri" · default: "about:blank"
titleобязательно
string
statusобязательно
integerminimum: 100 · maximum: 599
detail
string
instance
string
errors
object
JSON Schema
{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "format": "uri",
      "default": "about:blank"
    },
    "title": {
      "type": "string"
    },
    "status": {
      "type": "integer",
      "minimum": 100,
      "maximum": 599
    },
    "detail": {
      "type": "string"
    },
    "instance": {
      "type": "string"
    },
    "errors": {
      "type": "object",
      "additionalProperties": {}
    }
  },
  "required": [
    "title",
    "status"
  ]
}
429 Developer API rate limit exceeded
application/problem+json

object

type
stringformat: "uri" · default: "about:blank"
titleобязательно
string
statusобязательно
integerminimum: 100 · maximum: 599
detail
string
instance
string
errors
object
JSON Schema
{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "format": "uri",
      "default": "about:blank"
    },
    "title": {
      "type": "string"
    },
    "status": {
      "type": "integer",
      "minimum": 100,
      "maximum": 599
    },
    "detail": {
      "type": "string"
    },
    "instance": {
      "type": "string"
    },
    "errors": {
      "type": "object",
      "additionalProperties": {}
    }
  },
  "required": [
    "title",
    "status"
  ]
}
503 Developer API rate limiter unavailable
application/problem+json

object

type
stringformat: "uri" · default: "about:blank"
titleобязательно
string
statusобязательно
integerminimum: 100 · maximum: 599
detail
string
instance
string
errors
object
JSON Schema
{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "format": "uri",
      "default": "about:blank"
    },
    "title": {
      "type": "string"
    },
    "status": {
      "type": "integer",
      "minimum": 100,
      "maximum": 599
    },
    "detail": {
      "type": "string"
    },
    "instance": {
      "type": "string"
    },
    "errors": {
      "type": "object",
      "additionalProperties": {}
    }
  },
  "required": [
    "title",
    "status"
  ]
}