DEVELOPER PLATFORM · v1

API, с которым удобно работать

CRM, кампании, аналитика и интеграции. Точные контракты, понятные примеры и подписанные вебхуки.

Private preview: API доступен с проектным ключом. Публичные SLA и сроки поддержки ещё не установлены.

POST

Изменить статус обращения CRM

/api/v1/developer/crm/tickets/{ticketId}/status

Идемпотентно запрашивает переход в open, pending, resolved или closed; CRM проверяет lifecycle и самостоятельно фиксирует временные отметки.

Право доступаcrm.tickets.write

Authorization: Bearer YOUR_PROJECT_TOKEN

Параметры

ticketIdобязательно · path: stringminLength: 1 · maxLength: 160
JSON Schema
{ "type": "string", "minLength": 1, "maxLength": 160 }
idempotency-keyобязательно · header: stringpattern: "^[\\x21-\\x7E]+$" · minLength: 1 · maxLength: 160
JSON Schema
{ "type": "string", "minLength": 1, "maxLength": 160, "pattern": "^[\\x21-\\x7E]+$" }

Тело запроса

application/json

object

statusобязательно: stringenum: ["open","pending","resolved","closed"]

JSON Schema

{
  "type": "object",
  "properties": {
    "status": {
      "type": "string",
      "enum": [
        "open",
        "pending",
        "resolved",
        "closed"
      ]
    }
  },
  "required": [
    "status"
  ],
  "additionalProperties": false,
  "$ref": "#/components/schemas/TransitionDeveloperCrmTicketRequest"
}

Примеры запроса

curl --request POST   'https://YOUR_NOVA_HOST/api/v1/developer/crm/tickets/TICKET_ID/status'   --header 'Authorization: Bearer YOUR_PROJECT_TOKEN'   --header 'Idempotency-Key: YOUR_UNIQUE_COMMAND_ID'   --header 'Content-Type: application/json'   --data '{"status":"resolved"}'

Ответы

200 Transitioned CRM ticket receipt

application/json

object

resourceIdобязательно: stringminLength: 1 · maxLength: 160
changedобязательно: boolean

JSON Schema

{
  "type": "object",
  "properties": {
    "resourceId": {
      "type": "string",
      "minLength": 1,
      "maxLength": 160
    },
    "changed": {
      "type": "boolean"
    }
  },
  "required": [
    "resourceId",
    "changed"
  ],
  "$ref": "#/components/schemas/DeveloperMutationResponse"
}

400 Invalid ticket status transition or idempotency key

application/problem+json

object

type: stringformat: "uri" · default: "about:blank"
titleобязательно: string
statusобязательно: integerminimum: 100 · maximum: 599
detail: string
instance: string
errors: object

JSON Schema

{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "format": "uri",
      "default": "about:blank"
    },
    "title": {
      "type": "string"
    },
    "status": {
      "type": "integer",
      "minimum": 100,
      "maximum": 599
    },
    "detail": {
      "type": "string"
    },
    "instance": {
      "type": "string"
    },
    "errors": {
      "type": "object",
      "additionalProperties": {}
    }
  },
  "required": [
    "title",
    "status"
  ]
}

401 Invalid developer credential

application/problem+json

object

type: stringformat: "uri" · default: "about:blank"
titleобязательно: string
statusобязательно: integerminimum: 100 · maximum: 599
detail: string
instance: string
errors: object

JSON Schema

{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "format": "uri",
      "default": "about:blank"
    },
    "title": {
      "type": "string"
    },
    "status": {
      "type": "integer",
      "minimum": 100,
      "maximum": 599
    },
    "detail": {
      "type": "string"
    },
    "instance": {
      "type": "string"
    },
    "errors": {
      "type": "object",
      "additionalProperties": {}
    }
  },
  "required": [
    "title",
    "status"
  ]
}

403 CRM tickets entitlement or membership unavailable

application/problem+json

object

type: stringformat: "uri" · default: "about:blank"
titleобязательно: string
statusобязательно: integerminimum: 100 · maximum: 599
detail: string
instance: string
errors: object

JSON Schema

{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "format": "uri",
      "default": "about:blank"
    },
    "title": {
      "type": "string"
    },
    "status": {
      "type": "integer",
      "minimum": 100,
      "maximum": 599
    },
    "detail": {
      "type": "string"
    },
    "instance": {
      "type": "string"
    },
    "errors": {
      "type": "object",
      "additionalProperties": {}
    }
  },
  "required": [
    "title",
    "status"
  ]
}

404 CRM ticket not found

application/problem+json

object

type: stringformat: "uri" · default: "about:blank"
titleобязательно: string
statusобязательно: integerminimum: 100 · maximum: 599
detail: string
instance: string
errors: object

JSON Schema

{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "format": "uri",
      "default": "about:blank"
    },
    "title": {
      "type": "string"
    },
    "status": {
      "type": "integer",
      "minimum": 100,
      "maximum": 599
    },
    "detail": {
      "type": "string"
    },
    "instance": {
      "type": "string"
    },
    "errors": {
      "type": "object",
      "additionalProperties": {}
    }
  },
  "required": [
    "title",
    "status"
  ]
}

409 Idempotency key conflict

application/problem+json

object

type: stringformat: "uri" · default: "about:blank"
titleобязательно: string
statusобязательно: integerminimum: 100 · maximum: 599
detail: string
instance: string
errors: object

JSON Schema

{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "format": "uri",
      "default": "about:blank"
    },
    "title": {
      "type": "string"
    },
    "status": {
      "type": "integer",
      "minimum": 100,
      "maximum": 599
    },
    "detail": {
      "type": "string"
    },
    "instance": {
      "type": "string"
    },
    "errors": {
      "type": "object",
      "additionalProperties": {}
    }
  },
  "required": [
    "title",
    "status"
  ]
}

429 Developer API rate limit exceeded

application/problem+json

object

type: stringformat: "uri" · default: "about:blank"
titleобязательно: string
statusобязательно: integerminimum: 100 · maximum: 599
detail: string
instance: string
errors: object

JSON Schema

{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "format": "uri",
      "default": "about:blank"
    },
    "title": {
      "type": "string"
    },
    "status": {
      "type": "integer",
      "minimum": 100,
      "maximum": 599
    },
    "detail": {
      "type": "string"
    },
    "instance": {
      "type": "string"
    },
    "errors": {
      "type": "object",
      "additionalProperties": {}
    }
  },
  "required": [
    "title",
    "status"
  ]
}

503 Developer API rate limiter unavailable

application/problem+json

object

type: stringformat: "uri" · default: "about:blank"
titleобязательно: string
statusобязательно: integerminimum: 100 · maximum: 599
detail: string
instance: string
errors: object

JSON Schema

{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "format": "uri",
      "default": "about:blank"
    },
    "title": {
      "type": "string"
    },
    "status": {
      "type": "integer",
      "minimum": 100,
      "maximum": 599
    },
    "detail": {
      "type": "string"
    },
    "instance": {
      "type": "string"
    },
    "errors": {
      "type": "object",
      "additionalProperties": {}
    }
  },
  "required": [
    "title",
    "status"
  ]
}